Effective Date: April 10, 2026 · Last Updated: April 10, 2026
These Terms of Service ("Terms") are a legally binding agreement between you ("User," "you," or "your") and Merlin Tech LLC, a Colorado limited liability company ("Merlin," "we," "our," or "us"). By creating an account, accessing, or using the Merlin AI automation platform, including our website, web application, and related services (collectively, the "Service"), you agree to be bound by these Terms.
If you are using the Service on behalf of a business entity, you represent that you have authority to bind that entity to these Terms, and "you" refers to that entity. If you do not agree to these Terms, do not use the Service.
Merlin provides an AI-powered automation platform designed for small and medium-sized businesses. The Service includes tools for:
The features available to you depend on the subscription plan you have purchased. Merlin reserves the right to modify, add, or remove features at any time, with notice to users where material changes are involved.
You must be at least 18 years old and capable of entering into a legally binding contract to use the Service. The Service is intended for business use. By using the Service, you represent and warrant that you meet these requirements.
To access the Service, you must create an account. You agree to:
Merlin reserves the right to suspend or terminate accounts that contain inaccurate information or that are used in violation of these Terms.
Access to the Service is provided on a subscription basis. Pricing, features, and billing cycles are described on our pricing page and in your account dashboard.
You authorize Merlin to charge your designated payment method for all fees associated with your subscription. All fees are in U.S. dollars and are non-refundable except as expressly stated in these Terms or required by applicable law.
Subscriptions automatically renew at the end of each billing cycle unless you cancel prior to the renewal date. You will receive a renewal reminder by email.
You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. You will retain access to the Service through the end of the paid period.
We may change subscription fees at any time. We will provide at least 30 days' advance notice of any fee increase. Continued use of the Service after the effective date of a price change constitutes acceptance of the new pricing.
You are responsible for all applicable taxes. Merlin will charge applicable taxes where required by law.
You retain all ownership rights to the content you upload, create, or connect to the Service, including business documents, email content, social media materials, course content, and any outputs generated by the Service based on your inputs ("User Content").
By using the Service, you grant Merlin a limited, non-exclusive, worldwide, royalty-free license to access, process, store, and use your User Content solely to provide the Service to you. This license terminates when you delete content or close your account.
You are solely responsible for your User Content. You represent and warrant that:
Merlin will not use your User Content to train AI models without your explicit written consent.
You agree not to use the Service to:
We reserve the right to investigate suspected violations and to suspend or terminate accounts accordingly.
The Service uses artificial intelligence to generate content including email drafts, social media posts, educational materials, and videos. You acknowledge that:
The Service integrates with third-party platforms including email providers, social media platforms, cloud storage services, and CRM systems. By connecting a third-party platform, you authorize Merlin to access and interact with that platform on your behalf within the scope of the permissions you grant. Your use of third-party platforms is governed by those platforms' own terms of service and privacy policies. Merlin is not responsible for the availability, accuracy, or actions of any third-party platform.
We strive for high availability but do not guarantee uninterrupted access to the Service. We may perform scheduled or emergency maintenance at any time. We will make reasonable efforts to notify you in advance of planned downtime. Merlin is not liable for any losses resulting from service interruptions.
The Service, including its software, design, logos, trademarks, and content created by Merlin (excluding User Content), is owned by Merlin Tech LLC and is protected by copyright, trademark, and other intellectual property laws. Nothing in these Terms grants you any ownership interest in the Service. You may not use Merlin's trademarks, logos, or branding without our prior written consent.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, MERLIN DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. MERLIN DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE FROM HARMFUL COMPONENTS, OR THAT ANY DEFECTS WILL BE CORRECTED.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL MERLIN TECH LLC, ITS MEMBERS, OFFICERS, EMPLOYEES, AGENTS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF MERLIN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
MERLIN'S TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO MERLIN IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) $100 USD.
Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.
You agree to indemnify, defend, and hold harmless Merlin Tech LLC and its members, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Service; (b) your User Content; (c) your violation of these Terms; or (d) your violation of any rights of a third party.
You may terminate your account at any time by canceling your subscription and deleting your account through your account settings.
We may suspend or terminate your access to the Service immediately, with or without notice, if you violate these Terms, we are required to do so by law, or we determine that continued access poses a risk to the Service or other users.
Upon termination, your right to access the Service ends immediately. You may request a copy of your data within 30 days of termination. Sections 6.1, 11, 12, 13, 14, 16, and 17 survive termination.
These Terms are governed by the laws of the State of Colorado, without regard to its conflict of law provisions. Any dispute arising from these Terms or the Service shall be resolved exclusively in the state or federal courts located in Colorado, and you consent to the personal jurisdiction of such courts.
Before initiating any legal action, you agree to contact Merlin at legal@merlintech.ai and provide 30 days' opportunity to resolve the dispute informally.
We may update these Terms at any time. When we make material changes, we will notify you by email or through a prominent notice in the Service at least 14 days before the changes take effect. Your continued use of the Service after the effective date constitutes your acceptance of the updated Terms.
For questions about these Terms of Service, contact us at:
Email: legal@merlintech.ai
Merlin Tech LLC
Colorado, United States